Maintenance Aggreememt

WordPress Website Maintenance, Hosting & Support Agreement

The terms that apply when you take out an ongoing maintenance, hosting or support plan with us. Last updated August 2026.

This Agreement sets out the terms on which authoritysites-1213b6d.ingress-florina.ewp.live/ provides WordPress website maintenance, hosting and related support services to clients in the United Kingdom. By instructing us and paying for these services, you agree to the terms below.

  • Service provider: Mr Anthony Graydon Owner of authoritysites-1213b6d.ingress-florina.ewp.live/
  • Applies to: Any website taken on under an Essential, Standard or Premium maintenance plan
  • Governing law: England and Wales

Definitions

  1. Content means all text, images, video, data and other material uploaded to or displayed on your website by or on your behalf.
  2. Downtime means your website being unavailable to visitors due to a server or hosting fault within our reasonable control.
  3. Malicious Content means malware, viruses, spam injections, defacements or unauthorised code introduced by a third party.
  4. Normal Business Hours means 9.00am to 5.30pm, Monday to Friday, excluding UK public holidays.
  5. Services means the WordPress maintenance, hosting and support services described below, according to your selected service tier.
  6. Website means the WordPress website(s) covered by your plan.

Term and renewal

  1. Your plan begins on your agreed start date and continues on a rolling monthly basis unless ended in line with the Termination section below.
  2. You can move between service tiers by giving us 14 days’ written notice; the new fee applies from your next billing cycle.
  3. We’ll notify you in writing at least 30 days before any change to your fees takes effect.

The services

We offer three service tiers. Whichever you’re on determines what’s included each month.

FeatureEssentialStandardPremium
WordPress core, theme & plugin updates✔✔✔
Daily automated off-site backups✔✔✔
Uptime monitoring✔✔✔
Security monitoring & malware scanning—✔✔
UK-based managed hosting—✔✔
Monthly performance & speed optimisation—✔✔
Support time included15 mins30 mins60 mins
Priority response (next business day)——✔
Monthly reporting—✔✔
Emergency malware/hack removalChargeableChargeableIncluded

Support time not used within a calendar month doesn’t roll over unless we agree otherwise in writing. Work beyond your monthly allowance is quoted separately — see Fees and payment.

4. Hosting

  1. Where hosting is included in your tier, we host your website on UK or EU-based infrastructure with industry-standard firewalls, malware scanning and server-level security.
  2. We target 99.9% server uptime, measured monthly, excluding scheduled maintenance windows and events outside our reasonable control (see Force Majeure).
  3. If uptime falls below 99.9% in a calendar month due to a fault on our infrastructure, we’ll apply a service credit equivalent to one day’s pro-rated hosting fee for each full hour of unplanned downtime beyond the threshold, up to a maximum of one month’s hosting fee. This is your sole remedy for downtime.
  4. If you choose to host with a third-party provider instead, we accept no responsibility for that provider’s uptime, security, backups or performance, and our ability to guarantee response times may be limited accordingly.

5. Your responsibilities

  • Provide access credentials (WordPress admin, hosting, domain registrar, or DNS) we reasonably need to perform the services.
  • Make sure any content you provide doesn’t infringe anyone else’s rights and complies with the law.
  • Approve or reject proposed changes, updates or fixes within a reasonable time when we ask for your input.
  • Let us know before making material changes yourself to core files, hosting configuration or plugins, where this could affect our ability to maintain or support the site.
  • Keep your own copies of licences for any premium themes or plugins you ask us to install.

6. Fees and payment

  1. Your monthly fee is payable in advance, on or around the same date each month, unless we agree otherwise in writing.
  2. All fees are exclusive of VAT, which is added at the prevailing rate where applicable.
  3. Work outside the scope of your tier — new features, design work, e-commerce setup, or support beyond your monthly allowance — is quoted separately at our standard hourly rate, or on a fixed-quote basis agreed in advance.
  4. If payment isn’t received within 14 days of the due date, we may suspend services, including hosting, having given you 7 days’ written notice first.
  5. We reserve the right to charge interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

7. Backups and data

  1. Where backups are included in your tier, we take automated backups on the frequency set out for your plan and retain a rolling set of recent backups.
  2. Backups are a safeguard, not a replacement for you keeping your own independent copies of business-critical content where practicable.
  3. If data loss occurs, we’ll use reasonable endeavours to restore your site from the most recent available backup as quickly as possible, but we can’t guarantee no data will be lost between the last backup and the point of failure.

8. Security and malicious attacks

  1. We apply reasonable security measures appropriate to your tier, including core, theme and plugin updates, and — where included — malware scanning.
  2. No website can be guaranteed 100% secure. If your site is compromised by malicious content despite our reasonable measures, we’ll work to identify and remove it. This is included at Premium tier and chargeable at our standard hourly rate on other tiers, unless the compromise resulted from our negligence.
  3. We strongly recommend using strong, unique passwords and two-factor authentication on all website accounts.

9. Intellectual property

  1. You keep all rights in your content, trade marks and brand assets. Nothing here transfers ownership of your intellectual property to us.
  2. Any custom code, scripts or configuration we build specifically for your website under this Agreement belongs to you on payment in full, except for our own pre-existing tools, snippets and know-how, which we may reuse.
  3. Third-party themes, plugins and software remain subject to their own licence terms, which are your responsibility unless we’ve agreed to manage renewals for you.

10. Termination

  1. Either of us can end this Agreement by giving 30 days’ written notice.
  2. We may terminate immediately, or suspend services, if you fail to pay any undisputed sum for more than 30 days after it’s due, or if you use the services for an unlawful purpose.
  3. On termination, we’ll provide a full copy of your website files and database (or the most recent backup) within 14 days on request, to enable migration, provided all outstanding fees have been paid.
  4. Any fees paid in advance for services not yet delivered will be refunded on a pro-rata basis, unless termination is due to your breach.

11. Limitation of liability

  1. We perform the services with reasonable care and skill in line with the Supply of Goods and Services Act 1982 (as amended) and the Consumer Rights Act 2015 where applicable.
  2. Nothing here limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t lawfully be limited or excluded.
  3. Subject to the point above, our total liability under this Agreement in any 12-month period is limited to the total fees you paid us in that period.
  4. Subject to the point above, we’re not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data, except to the extent caused by our failure to take the backup steps described above.

12. Data protection

  1. Both parties will comply with their obligations under the UK GDPR and the Data Protection Act 2018.
  2. Where we process personal data on your behalf while providing the services — for example, website user data or backups containing personal data — we do so as your processor, and we’ll enter into a separate data processing addendum on request.
  3. We put appropriate technical and organisational measures in place to protect any personal data we handle in connection with the services.

13. Force majeure

Neither of us is liable for any delay or failure to perform our obligations (other than payment obligations) caused by events beyond our reasonable control — including internet or power outages, third-party hosting or DNS failures, cyber-attacks not attributable to our negligence, or acts of government.

14. General terms

Governing law — this Agreement is governed by the laws of England and Wales, and we both submit to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement — this document represents the whole agreement between us regarding the services and supersedes any earlier discussions or proposals.

Variation — no change to this Agreement is effective unless agreed in writing between us.

Assignment — you can’t assign or transfer this Agreement without our prior written consent, which we won’t unreasonably withhold.

Severability — if any part of this Agreement is found unenforceable, the rest continues in full force.

Notices — notices under this Agreement should be sent by email, with confirmation of receipt.